DELIVERY

Shipping is free on all items.

While we’re working on setting up quicker options in the future, we don’t quite offer expedited shipping options or date-specific delivery just yet.

When you place an order on Tranquillohomes.com, please allow 2 business days for us to process your order and 3-7 business days for your order to arrive at your doorstep. We ship to the 48 contiguous states within the US. We currently do not ship to Alaska, Hawaii, and U.S. territories.

RETURN & EXCHANGE

Thank you for choosing Tranquillo for your next adventures. We stand behind our brand and the quality of the items we sell, and are committed to only producing best-in-class products that are carefully tested and constructed to stand heavy daily use by the most demanding users. When you buy Tranquillo products through our authorized distributors and retailers, you can be assured that you are getting the authentic products. However, despite our efforts, mistakes do occasionally happen. In case of any concerns, please refer to our policy below or send us a message.

Tranquillo Warranty Policy

• 30-day satisfaction warranty across our catalogue.
• Tranquillo 3-year limited warranty applies to all hammock stands purchased as new from an authorized retailer.
• Proof of purchase is a requirement.
• Photos of the defective part(s) is highly recommended.
• This warranty is void if the product is altered or improperly used.

When that’s all in order, please submit this form for return authorization.

Refunds will typically be generated back to the original form of payment within 2-5 business days. However, exact processing times may vary for each financial institution.

This policy applies to products purchased at Tranquillohomes.com covered by the Tranquillo Return and Exchange Policy. If you purchased a Tranquillo product at any of our partner sites, then your return window and conditions are defined by that specific retailer.